jtae9 Privacy Policy — How We Protect Your Data

Section 1.1

Information You Provide Directly

When you register a jtae9 account or interact with the platform, you provide us with personal information directly. This includes:

1. Registration information: your Bangladesh mobile phone number, chosen username, and password (stored in encrypted form). If you voluntarily provide it, your full name, date of birth and email address.
2. Identity verification (KYC) documents: copies of government-issued identity documents (National ID card, passport or driving licence), proof of residential address, and documentation confirming ownership of your bKash, Nagad, Rocket or bank account used for deposits and withdrawals.
3. Communication records: messages you send to the jtae9 customer support team via live chat or email, including any complaints, requests or queries you raise. We retain these records to provide support continuity and to resolve disputes.
4. Voluntary survey and feedback responses: if you participate in any jtae9 player satisfaction survey or provide feedback about your experience, we collect the responses you provide.

Section 1.2

Information Collected Automatically

When you access and use the jtae9 platform, certain technical information is collected automatically by our systems. This information is necessary to operate the platform, detect fraud and maintain security. It includes:

1. Device and browser information: device type, operating system, browser type and version, screen resolution and mobile handset model. This is used to optimise the jtae9 platform display for your specific device, including Android and iOS handsets used by Bangladesh players.
2. IP address and approximate geolocation: your IP address is logged on each session. Approximate geolocation (country and city level) is derived from IP address to support security monitoring and to ensure access is consistent with your registered profile. jtae9 does not track your precise physical location.
3. Session and activity logs: timestamps of login and logout events, pages visited within the jtae9 platform, games launched and played, duration of game sessions, and betting activity records. These logs are used for account security, dispute resolution and responsible gaming monitoring.
4. Cookies and similar tracking technologies: jtae9 uses cookies and similar technologies to maintain your session, remember your preferences and gather aggregate analytics about platform usage. See Section 5 of this Policy for full details on cookies.

Section 1.3

Information from Third Parties

In some circumstances, jtae9 may receive personal information about you from third parties. This occurs principally in two contexts: (1) from payment processors and Bangladesh mobile financial service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) in connection with confirming the status and ownership of payment transactions; and (2) from identity verification and anti-fraud service providers engaged by jtae9 to assist with KYC compliance. Any information received from third parties is handled in accordance with this Privacy Policy and is used only for the purposes for which it was obtained.

Section 3.1

How Payment Data Is Handled

jtae9 processes BDT deposits and withdrawals for Bangladesh players via bKash, Nagad, Rocket, Upay, Visa and Mastercard. When you initiate a payment transaction on jtae9, your payment details (mobile wallet number, card number, transaction reference) are transmitted directly to the relevant payment gateway via an encrypted connection. jtae9 does not store your full card number or mobile banking PIN on its servers. Transaction reference numbers, BDT amounts and timestamps are stored on the jtae9 platform for account record-keeping, dispute resolution and regulatory compliance purposes.

Payment data is shared with payment processors solely for the purpose of completing your requested transaction or investigating a payment dispute. jtae9 never shares your bKash, Nagad or bank account details with any third party for marketing, profiling or any purpose unrelated to processing your transactions or fulfilling our legal obligations.

Section 5.1

How jtae9 Uses Cookies

jtae9 uses cookies and similar technologies (local storage, session storage) to operate the platform and improve your experience. The table below summarises the categories of cookies used on the jtae9 platform:

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the jtae9 platform from functioning correctly and you will not be able to log in or play games. For Android and iOS users, cookie settings are managed through your mobile browser's privacy settings menu.

Section 7.1

Rights Available to jtae9 Players

As a jtae9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered mobile number and a description of your request:

1. Right of access: you may request a copy of the personal data jtae9 holds about you. We will provide this within a reasonable period following receipt of a verified request.
2. Right to rectification: if any personal data jtae9 holds about you is inaccurate or incomplete, you may request that we correct or complete it. We will action verified correction requests promptly.
3. Right to erasure: you may request deletion of your personal data. We will comply with erasure requests subject to our legal and regulatory retention obligations — in some cases we are required by law to retain certain records for a minimum period regardless of your request.
4. Right to restriction of processing: in certain circumstances you may request that we restrict processing of your personal data — for example, while a correction request is being investigated, or where you contest the legal basis for our processing your data.
5. Right to object to direct marketing: if jtae9 ever uses your contact details to send you promotional communications, you have the right to object to this at any time. You may withdraw consent for marketing communications by contacting our support team.

jtae9 will respond to all verified privacy rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Section 9.1

21+ Platform — No Data Collected from Minors

jtae9 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal information from any person under the age of 21. If you are under 21, you must not register an account or use the jtae9 platform in any capacity. If jtae9 determines that a registered account belongs to a person under the age of 21, the account will be closed immediately, all balances will be forfeited and any personal data collected in connection with that account will be deleted in accordance with our data retention policy, except where retention is required by law. If you have reason to believe that a minor has registered a jtae9 account, please notify us immediately at [email protected].